Underfloor Heating UK - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 89% | |
| 4 | 9% | |
| 3 | 0% | |
| 2 | 0% | |
| 1 | 1% |
Latest Underfloor Heating UK customer service reviews
Trusted Customer
19 July 2015 17:25
'Excellent service and speed of delivery, also invoice sent by e mail very efficent.'
excellent service and speed of delivery, also invoice sent by e mail very efficent.
Thank you for your great comments, they are greatly appreciated.
Customer Service Manager
DEVIreg 530 Floor Sensing Manual Thermostat
Trusted Customer
13 July 2015 09:07
'Next day delivery, still hasn't arrived 4 days later.'
Next day delivery, still hasn't arrived 4 days later.
Thank you for your review, your parcel was misplaced by the courier and arrangements were made with you for a morning delivery on the Monday 13th July.
The couriers tracking system shows that the goods were signed for at 9.38am this morning (13th July).
Trusted Customer
13 July 2015 07:06
'Very quick and efficient'
Very quick and efficient
Thank you for your positive comments.
Customer Service Manager
DEVIreg 550 Programmable Thermostat (White)
Not fitted yet but as a replacement should be fine
Trusted Customer
8 July 2015 23:33
'Excellent service, arranging a fast delivery to Jersey'
Excellent service, arranging a fast delivery to Jersey
Thank you for you comments. We love the Harmoni 50 touchscreen thermostat and we are glad that you are pleased with it too.
Hannah Boother
Customer Service Manager
Harmoni 50 Touchscreen Programmable Thermostat
Easy to operate & looks good
DEVIcomfort 100w/m² DTIR-100 10.0m² 1000W Underfloor Heating Mat
DEVIcomfort 100w/m² DTIR-100 9.0m² 900W Underfloor Heating Mat
DEVIcomfort 100w/m² DTIR-100 8.0m² 800W Underfloor Heating Mat
DEVIcomfort 100w/m² DTIR-100 7.0m² 700W Underfloor Heating Mat
Trusted Customer
8 July 2015 10:10
'Very polite service.'
very polite service.
Thank you very much for your great review, it is very much appreciated.
Customer Service Manager
1.5sqm DEVImat Kit For Timber Base Floors
Single Sided Utility Duct Tape (50m)
DEVIcomfort 100W/m² DTIR-100 1.5m² 150W Underfloor Heating Mat
Superspray Adhesive for Matting (500ml)
DEVIreg Touch Thermostat - Pure White
Trusted Customer
2 July 2015 23:05
'Competitive pricing, no problems with payment, timely delivery with goods in excellent condition. A service…'
Competitive pricing, no problems with payment, timely delivery with goods in excellent condition. A service second to none! What more could you ask for?
I am really pleased that we were able to offer great service to you, and that you are completely satisfied with your DEVIreg 530 floor sensing thermostat.
Thank you for reviewing us.
Customer Service Manager
DEVIcomfort 150W/m² DTIR-150 4.0m² 600W Underfloor Heating Mat
This product was exactly as I expected it to be.
No problem at all to install.
DEVIreg 530 Floor Sensing Manual Thermostat
An easy enough to install, clean looking, easy to operate, simple floor-temp sensing thermostat.
Just what I was looking for!
Trusted Customer
1 July 2015 09:27
'I cannot find any fault with the service received regarding purchase and delivery. Due to the…'
I cannot find any fault with the service received regarding purchase and delivery. Due to the time of year I have yet to use the Devimat
Thank you for your feedback and for choosing to purchase your DEVImat underfloor heating through Underfloor Heating UK.
Customer Service Manager
Trusted Customer
15 June 2015 11:44
'Very prompt response - service couldn't be faulted.'
Very prompt response - service couldn't be faulted.
Thank you for your review.
If you need any technical assistance when setting up your thermostat, please call us on 01473 559087, and we will be more than happy to help.
Customer Service Manager
DEVIreg 550 Programmable Thermostat (White)
Having (eventually, and after much head scratching) become familiar with the product (it's my second!!), I still find programming it a difficult, time consuming and most frustrating process that leaves much to be desired. The man-machine-interface is worthy of being an example of what not to do. The design department need to familiarize themselves with the principles of ergonomics and bring human factors into the design process. Multi-function keys have a role, but they do have their limitations; this design has exceeded those limitations. How about a separate control to switch between programmes (there is space on the panel for two more)? In summary, it needs to be made a lot more user friendly.
Trusted Customer
14 June 2015 19:13
'I had the product I think the next day and was delighted that they called me…'
I had the product I think the next day and was delighted that they called me to make sure I had received my purchase.
Thank you for taking the time to review us, we do appreciate it very much.
Customer Service Manager
1.5sqm DEVImat Kit For Timber Base Floors
Would only use Devi products for under floor heating if I ever need help their technical team have always been there and sorted it for me first time
Single Sided Utility Duct Tape (50m)
Its tape
DEVIcomfort 100W/m² DTIR-100 1.5m² 150W Underfloor Heating Mat
As above
Superspray Adhesive for Matting (500ml)
DEVIreg Touch Thermostat - Pure White
Nice set up and easy to use nice improvement
Trusted Customer
14 June 2015 17:53
'Always very fast service and always have in stock'
Always very fast service and always have in stock
Thank you for reviewing us as excellent.
Customer Service Manager
DEVIreg 550 Programmable Thermostat (White)
Never had an issue with any of the products