Underfloor Heating UK Feefo Trusted Service

Customer Reviews

At Underfloor Heating UK we use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

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Excellent
Feefo Reviews

Alan Wood
13 November 2018 07:42

I would definitely recommend them to others & I would use them should the need arise.

I needed this product to replace a faulty Devireg controller

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Excellent
Feefo Reviews

Two Ltd
9 November 2018 09:10

Fantastic Service, Quick Delivery. Will use Underfloor Heating UK for all of our underfloor heating projects

Thank you very much for your really great review. I will pass on your positive comments to our sales, technical and administration team and look forward to hearing from you again.

Excellent Product, Fantastic Value for Maoney

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Excellent Product, Just What We Wanted

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Excellent Product. Fits Our Requirement Perfectly

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Excellent
Feefo Reviews

Gary Stockwell
7 November 2018 17:24

'Very good experience with web site and delivery.'

Delivery very quick and efficient.

That is really fantastic to hear, thank you very much for the great feedback of our website and delivery service.

Good product. Better than old model thermostat.

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Good
Feefo Reviews

Robert Greive
27 October 2018 08:02

The service was prompt and quick

It has the capability to monitor your heating needs

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Good
Feefo Reviews

Peter Tribe, Bradford On Avon
21 October 2018 11:31

'Underfloor Htg UK GOOD; DEVI Reg Touch instructions useless'

Underfloor did extremely well, delivery next day, and they were very helpful when I needed to query the instructions for setting up the DEVIreg Touch underfloor heating timer.
I would not agree with all the statement that this timer is easy to set up.

Many thanks for your comments.I am very sorry to hear that you did not find the Devi Touch easy to operate. Devi do offer a portal programmer which when completed allows you to add a simple 5/6 digit code which pre-programs your Devi touch unit for you making the process a lot easier.
I certainly hope that this helps.

If we can be of further assistance please do not hesitate to contact us.

The instructions included with the timer stop halfway through the process, and you need to download/print at least 30 pages off the internet to figure out how to operate it.
The instructions from Devi also give you touch.devi.com to refer to, and this page does not exist on the internet, and also refers to a web code interface set up via a 'web generated code', and if you try to open it on the net you get a warning 'DANGER do not open' on your screen.
So it would be helpful if Underfloor heating could either include their own instructions for the uninitiated like me, or insist that DEVI produce instructions that are actually correct.

Link for Touch http://heating.danfoss.com/external/flash/virtualstat/DRT_FullLoad.swf

Please note - This will only work if opened in Internet Explorer

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Excellent
Feefo Reviews

Oksana Romanovska
21 October 2018 06:35

excellent

Thank you for the 5 star service rating.

happy about everything , will recommended

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easy to control, nice look

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Excellent
Feefo Reviews

Trusted Customer
15 October 2018 16:34

Very good and would definitely recommend.

That is fantastic to hear, thank you very much for the recommendation.

Cannot comment at the moment about the Thermostat being fitted next week.

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Excellent
Feefo Reviews

Errol Francis
14 October 2018 18:58

Have used these guys twice now. Very responsive. Next day delivery. Efficient and friendly service.

Thank you very much for the great service review. We do our very best to ensure that we provide excellent customer service for all of our customers.

One stop shop. o qualms. Very quick and easy to deal with.

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Excellent
Feefo Reviews

Richard Smith, Cheshire
10 October 2018 15:13

'First Class !!!!'

Great service - very knowledgeable staff on the helpline - advised of exactly which item was compatible as a replacement for an obsolete stat, and prices are very competitive too. Also delivery was perfect as arranged. All in all excellent, and will definitely use again.

Excellent item as recommended by Underfloor Heating as direct replacement for existing obsolete unit (DeviReg550)

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Great product at a great price!

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Excellent
Feefo Reviews

Claire Flynn
10 October 2018 07:52

'Excellent see'

Advised on order, part was obsolete but recommended alternative which works perfectly and arrived promptly

Excellent though requires a bit of patience to set!

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Excellent
Feefo Reviews

Imad Fathallah
9 October 2018 08:36

Helpful and professional

Excellent
Feefo Reviews

Paul Bentley
29 September 2018 08:35

'Good Service'

Good price and speedy delivery.

Very easy to install, commission and operate

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Excellent
Feefo Reviews

Trusted Customer
24 September 2018 22:20

'Excellent service'

Excellent service quick and easy. Stock the best products at the best price will definitely order future products from them .Highly recommend them

The best mat on the market.

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Versatile options Excellent

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The best underfloor electric heating mat on the market with a 20 yr guarantee.

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Excellent
Feefo Reviews

Trusted Customer
16 September 2018 07:09

'Very helpful staff'

I was given lots of helpful advice on the phone. The item was dispatched and arrived promptly. A very positive experience.

This is fantastic to hear, thank you very much for your positive feedback.

Great product - easier to use and programme than the 550.

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Excellent
Feefo Reviews

Trusted Customer
8 September 2018 07:59

'Fantastic service and competitive prices'

The company could not have been more helpful. They offer guaranteed next day delivery but for personal reasons I needed a delayed delivery. The item arrived as requested via DPD the best courier company. Many thanks Underfloor Heating.

You are very welcome, thank you for the great review.

I am trying this new controller for my heating. So far it is much more simple to program and use. It also looks really good, showing the room temperature.

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Excellent
Feefo Reviews

Raymond F York
6 September 2018 09:29

Professional, efficient service, understood my requirements and fully explained the product.

Brilliant, thank you for the great service review.

Easy to install and set up. Touch screen an excellent improvement.

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Excellent
Feefo Reviews

Robert Dally
26 August 2018 07:55

'Fantastic Service.'

Fantastic, super fast dispatch and delivery, Perfect.

Thank you very much for your really great review, we appreciate your brilliant comments.

Item was dispatched same day and delivered the next. It doesn't get any better. It allowed us to get our underfloor heating back on and working the next day. Brilliant.

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Excellent
Feefo Reviews

William Crawford
20 August 2018 12:54

First Class Service, Delivered On Time

Brilliant, thank you for the great feedback of of our service.

Excellent
Feefo Reviews

Trusted Customer
23 June 2018 19:51

'Efficient Service with helpful advice'

Excellent technical support information and I did not have to wait long on the phone to speak to an adviser

Fantastic to hear, thank you for the great feedback.

Excellent
Feefo Reviews

Martin Breen, Dublin, Ireland
7 June 2018 11:33

'Fantastic product, fantastic people to deal with.'

My original query was answered very quickly and the follow up supply of goods was equally excellent. Great customer service.

Fantastic, thank you for the great review of our service.

This product did the job it was intended for - easy to install and use.

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an easy choice for the floor i needed heated

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Simple, quick & easy to use -

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A fantastic little piece of equipment - easy to install, easy to follow instructions.

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Quick, simple & easy to use - a great help to do the job

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Good
Feefo Reviews

Bruce Shearman
24 May 2018 12:33

'Reducing installation information is not a good idea!'

Your service was quick and efficient. My concern was with the DEVI product information and installation information. I have previously fitted a DEVI mat however the installation information was minimal and no explanation given for the pack content. Fortunately I remembered most of the installation steps. The one that I didn't was answered by DEVI customer help. My point is that the product is good but the installation information is poor as is the online information. If DEVI ask you can feed back this information to them.

Regards
B.S.Shearman

As in section 1 lack of installation information.

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No information about the use of this!

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Mat does not appear to be as sticky as a previous product

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Maybe this was because the mat was not so sticky!?

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As before poor/minimal installation information

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Good
Feefo Reviews

Roger Best
6 May 2018 20:40

'Service excellent!'

Ordered on the phone, had good advice and service. Not yet installed, but all looks good to me.

Brilliant, thank you very much for the great review of our advice and service. 

Excellent
Feefo Reviews

Matthew Game
30 April 2018 14:42

'Good company to do business with'

Great service from first phone call to receiving product. Customer sales team very good knowledge of products , delivery service very good also.

Brilliant, thank you very much for your really fantastic 5 star review of our service. 

Floor stat does what it is required to do, programming options a little awkward, could be more user friendly.

Excellent
Feefo Reviews

Trusted Customer
18 April 2018 08:51

'Great Underfloor Electric products'

Prompt delivery, excellent product.

Absolutely fantastic to hear, thank you for the great review. 

Sticky mats, easy to install

Excellent
Feefo Reviews

Michael Savage
12 April 2018 19:40

Very helpful, knowledgeable staff. Excellent value. Very fast delivery.

Brilliant, thank you very much for the fantastic comments of our service. 
Please do not hesitate to contact us if you need any further assistance. 

Excellent
Feefo Reviews

Trusted Customer
9 April 2018 15:05

A quick and efficient service could not have been better with a competitive price

Thank you very much for the fantastic review, we appreciate you taking the time to give us your really great feedback. 

Excellent
Feefo Reviews

Alan House
26 March 2018 07:45

The web site is easy to understand, and they delivered on time. The parcel was left where I asked it to be left

Perfect, thank you for taking the time to leave us such great feedback. 

I’ve always used Devi, as I think it’s the best on the market

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Excellent
Feefo Reviews

Trusted Customer
19 March 2018 16:40

'Good service'

Very happy with website, value and fast delivery time.

Brilliant, thank you very much for the fantastic feedback of our service. 

Excellent
Feefo Reviews

David Stead
19 March 2018 16:22

They had a informative ,easy to use website and delivery time was excellent.

Thank you very much for the great review. 
Our free next day delivery is a fantastic service that we are able to offer our customers. 

Just what I expected it to be.

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Excellent
Feefo Reviews

Andrew Keeler
19 March 2018 10:23

'QUICK AND EFFICIENT'

VERY QUICK AND EFFICIENT SERVICE WILL USE AGAIN

That is brilliant to hear, thank you for the fantastic feedback and we very much look forward to hearing from you again. 

CONTROLLER VERY GOOD AND GOOD PRICE

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Excellent
Feefo Reviews

Trusted Customer
19 March 2018 09:55

Helpful

Thank you very much for your great 5 star review. 

Excellent
Feefo Reviews

Trusted Customer
19 March 2018 07:17

'All you want ..,'

Excellent service. Quick and easy to deal with.

Thank you very much for the fantastic review and comments regarding our excellent service.

Excellent
Feefo Reviews

Jocelyn Leigh Barrett
11 March 2018 08:30

'Fantastic service. Excellent product'

Fast and efficient. Arrived in 2 days

Thank you very much for taking the time to review us as excellent.  
Our fast and efficient, free next day delivery is something that we are very proud to be able to offer our customers. 

Excellent website. Quick and easy to order

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Excellent
Feefo Reviews

Kristofer Lopes
11 March 2018 07:10

'Wonderful salesman!'

Wonderful salesman.

Thank you for the fantastic comments, I will certainly pass on your feedback. 

Excellent
Feefo Reviews

Kevin Rogers
5 March 2018 10:27

excellent service and advice

Thank you very much for the great review, we pride ourselves on our customer service and technical advice. 

Excellent
Feefo Reviews

Douglas Hyatt
4 March 2018 07:19

'Very quick delivery.'

Lovely stuff. If I had more floors to heat I would be using these guys again.

Thank you very much for your really fantastic review, your feedback is very much appreciated. 

The Rolls Royce of floor sensors.

Brilliant to hear, thank you the great review. 

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Excellent
Feefo Reviews

Trusted Customer
25 February 2018 10:45

Good customer service to a non electrician

Thank you very much for your great comments. 
We pride ourselves on our fantastic customer service and have a technical adviser available for those that need it.

Excellent
Feefo Reviews

Nick Hepher
25 February 2018 07:17

'Top people'

First class on price and delivery. Highly recommended

Thank you for the excellent review and the fantastic recommendation, we appreciate it greatly. 

Simply the best u/f heating solution around

Thank you for the fantastic product review, we appreciate the really great comments. 

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What’s not to like? Quality, price and delivery all good

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Bad
Feefo Reviews

Trusted Customer
21 February 2018 07:53

'Very poor delivery service. Very unreliable and inconvenient'

It was supposed to be delivered to my home address. Two days later I find out they didn't deliver because they didn't have a contact name!!!!!!!!!!!!!!!!
And for me to collect from a pharmacy
That's ridiculous!

Thank you for your valuable review. 
As this was ordered online your delivery details would have been passed through to our courier automatically as entered. 
They would attempt delivery and by default if no one is available to receive the courier would deliver to the nearest click and collect point rather than returning the undelivered goods to us as this is often less convenient for the customer.

We are sorry for the inconvenience this has caused you.

Poor delivery service . Very inconvenient

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Excellent
Feefo Reviews

Graham Lemm
18 February 2018 18:31

Excellent service - problem free advice, ordering and delivery. Would definitely recommend to others

Thank you very much for your really great review of our advice, service and for the recommendations. 

Perfect easy to replace item

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Excellent
Feefo Reviews

Trusted Customer
13 February 2018 11:54

'Good product description given on line and fast delivery.'

Good product description given on line and fast delivery.

Thank you for the fantastic feedback of our website and of our great FREE next day delivery service. 

Perfect replacement for the Devireg 500 thermostat.

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Excellent
Feefo Reviews

Trusted Customer
10 February 2018 11:15

Très bon service, garantie du produit en cas de défaut par nouvel envoi.
Respectent leur délai.

Merci beaucoup pour votre très bon commentaire.

Suite à un défaut du premier j'ai reçu un second qui fonctionne très bien

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Bad
Feefo Reviews

Trusted Customer
26 December 2017 22:16

They sold us three zones but only two thermostats. Therefore cannot control heat in one zone. The Devi Matt floor was fitted by an electrician and an experienced carpenter laid the floor. However as I write this the heat only works in 25% of the room. Will likely have to lift the newly laid floor and will be writing to their customer services

They sold us three zones but only two thermostats. Therefore cannot control heat in one zone. The Devi Matt floor was fitted by an electrician and an experienced carpenter laid the floor. However as I write this the heat only works in 25% of the room. Will likely have to lift the newly laid floor and will be writing to their customer services

They sold us three zones but only two thermostats. Therefore cannot control heat in one zone. The Devi Matt floor was fitted by an electrician and an experienced carpenter laid the floor. However as I write this the heat only works in 25% of the room. Will likely have to lift the newly laid floor and will be writing to their customer services

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They sold us three zones but only two thermostats. Therefore cannot control heat in one zone. The Devi Matt floor was fitted by an electrician and an experienced carpenter laid the floor. However as I write this the heat only works in 25% of the room. Will likely have to lift the newly laid floor and will be writing to their customer services

They sold us three zones but only two thermostats. Therefore cannot control heat in one zone. The Devi Matt floor was fitted by an electrician and an experienced carpenter laid the floor. However as I write this the heat only works in 25% of the room. Will likely have to lift the newly laid floor and will be writing to their customer services

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They sold us three zones but only two thermostats. Therefore cannot control heat in one zone. The Devi Matt floor was fitted by an electrician and an experienced carpenter laid the floor. However as I write this the heat only works in 25% of the room. Will likely have to lift the newly laid floor and will be writing to their customer services

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They sold us three zones but only two thermostats. Therefore cannot control heat in one zone. The Devi Matt floor was fitted by an electrician and an experienced carpenter laid the floor. However as I write this the heat only works in 25% of the room. Will likely have to lift the newly laid floor and will be writing to their customer services

View product

They sold us three zones but only two thermostats. Therefore cannot control heat in one zone. The Devi Matt floor was fitted by an electrician and an experienced carpenter laid the floor. However as I write this the heat only works in 25% of the room. Will likely have to lift the newly laid floor and will be writing to their customer services

View product

They sold us three zones but only two thermostats. Therefore cannot control heat in one zone. The Devi Matt floor was fitted by an electrician and an experienced carpenter laid the floor. However as I write this the heat only works in 25% of the room. Will likely have to lift the newly laid floor and will be writing to their customer services

View product

They sold us three zones but only two thermostats. Therefore cannot control heat in one zone. The Devi Matt floor was fitted by an electrician and an experienced carpenter laid the floor. However as I write this the heat only works in 25% of the room. Will likely have to lift the newly laid floor and will be writing to their customer services

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Excellent
Feefo Reviews

Kathleen Chenery
10 December 2017 23:21

'Efficient service. Good product'

The thermostats were dispatched efficiently and are working perfectly.

Thank you for taking the time to review our service as excellent and efficient. 

Now installed and working efficiently

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Bad
Feefo Reviews

Trusted Customer
6 December 2017 06:39

'Unreliable contractor'

No showed 3 times. Did not call with explanation or to reschedule.

Work was resonable when finally done although replacement parts were extremely over priced.

Technician polite and seemed to know what he was doing.

Generally an unreliable contractor. Will not be using you again.

Excellent
Feefo Reviews

Trusted Customer
4 December 2017 06:37

Very helpful telephone call to you that sorted out all my problems.

That is really great to hear, thank you for the really fantastic feedback.

Perfect for what I needed. Easy to set up and use.

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Excellent
Feefo Reviews

Trusted Customer
3 December 2017 20:20

Quick delivery, helpful on the phone regarding enquiries and information.

Thank you for the great feedback.

Excellent
Feefo Reviews

Bernard Jarvis
3 December 2017 14:30

Good advice on phone and came when
you said it would

Great, thank you for the excellent review.

Better than the old version

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Excellent
Feefo Reviews

Trusted Customer
26 November 2017 09:03

First class advice & service.

Thank you very much for the review of our advice and service, we appreciate your comments very much. 

No problems from installation

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Excellent
Feefo Reviews

Trusted Customer
22 November 2017 09:02

Very good service. The items I ordered arrived very promptly and when I realised I had to change one item this was handled very efficiently.

If I had any criticism it was the size of boxes and plastic used to send my mirror demistas. Flat packs would be more preferable

Thank you for the really great service review and feedback of the packaging.

As expected, I did not know it was possible to get these but when I found out they are an unexpected bonus to our building project

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Excellent
Feefo Reviews

Roy Lockwood
22 November 2017 08:50

'The service was good quick and efficient'

Your service was very good you’ve always got the parts I need to stop the staff seem friendly and kind and everything is done quickly and efficiently

Thank you for the fantastic feedback of our friendly service and efficiency. 

The parts to supply a nicely packaged so they cannot be damaged and from experience I have never ever had a problem with one of the new parts that are purchased

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Excellent
Feefo Reviews

James Henderson
21 November 2017 16:41

Service was second to none. Helped me every way possible

Fantastic, thank you for the great comments of our service.

Service was second to none. Helped me every way possible

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Excellent
Feefo Reviews

Andrew Kerr
21 November 2017 08:20

Great service

Thank you for the really great five star review.

Excellent
Feefo Reviews

Colin Rawlings
19 November 2017 11:30

They did everything as it should be done. A refreshing change indeed these days

Thank you for the great feedback, it is appreciated very much.

Excellent
Feefo Reviews

Andy Clark
18 November 2017 13:40

Very good. Quick delivery, good price, product exactly what I was after

That is brilliant, thank you for the great review.

Excellent
Feefo Reviews

John Cox
15 November 2017 09:08

'Does what it says on the can'

Brilliant service

Thank you very much, for your great service review.

Recommended by Danfoss as a replacement for the Devi 550 and very simple to install.

The DEVIreg Touch is a fantastic replacement for the DEVI 550 - thank you for the feedback.

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Excellent
Feefo Reviews

Trusted Customer
15 November 2017 06:10

Very speedy delivery of new part. Would use them again.

Thank you for the fantastic feedback of our service and our free next day delivery.

Excellent
Feefo Reviews

Mel Jackson, Newcastle Upon Tyne
12 November 2017 07:59

'Perfect supplier'

Hassle free website , excellent prices and unbelievably quick delivery.
Will definitely use again and again .

Thank you very much for the absolutely fantastic review of our service and super quick delivery, we really appreciate the 5 star review and great comments. 

Excellent
Feefo Reviews

Paul B
11 November 2017 15:48

'Great customer service and delivery'

Knowledgeable about the product I was buying. Very understanding with regards to delivery and they made sure it arrived in time.

They had the thermostat in stock, unlike others, at a very good price. The Touch is so much better than the previous clunky 550. Easy straightforward fit.

Thank you for the fantastic feedback, it is appreciated greatly. 

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Excellent
Feefo Reviews

Gary Hazell, Dorking
11 November 2017 08:25

'Excellent service, delivery prompt very pleased with product'

Excellent service. Prompt delivery, perfect for our needs as our underfloor heating thermostat in the bathroom had stopped working and the tiles were cold on these chilly mornings

Thank you for taking the time to review our service as excellent, we appreciate the great feedback. 

Works nicely easy to program

The DEVIreg 535 Programmable Thermostat is a really great thermostat and works very effectively. 

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Excellent
Feefo Reviews

Trusted Customer
5 November 2017 15:07

'Excellent service'

Arrived quick after ordering

That is great to hear.  
Our FREE next day delivery is very popular and useful to many of our customers.

Easy to fit and better than previous model

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Excellent
Feefo Reviews

George Shearer
3 November 2017 10:23

'Very impressed'

Well laid out site. Excellent telephone support as item I wanted had been withdrawn (upgraded) by manufacturer. Next day delivery.

Thank you very much for the great comments and feedback, we appreciate you taking the time to review us. 

Excellent
Feefo Reviews

Trusted Customer
23 October 2017 14:05

Excellent product

Thank you for taking the time to review us as excellent. 

Excellent
Feefo Reviews

Trusted Customer
15 October 2017 13:05

Easy to order and next day delivery

Thank you very much for the great review, it is very much appreciated.

Excellent
Feefo Reviews

Alan House
11 October 2017 07:50

Turned up really quick after ordering. Website really easy to understand

Thank you very much for the really great review.

Used before, and really like it

That is really great to hear, thank you.

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Good
Feefo Reviews

Birlabose Sivanesan
2 October 2017 08:35

'Easy to use'

Multiple time slots for heating can not be set

Please call us on 01473 559087 so that we are able to assist you with the programming your DEVIreg Touch Programmable Thermostat.

Excellent
Feefo Reviews

Nigel Marsden
27 September 2017 18:45

'Practical and realistic'

They were really very practical about installation and always ready to help over the phone.

Thank you very much for the great review, we appreciate the really positive feedback.

Excellent
Feefo Reviews

Trusted Customer
20 September 2017 09:30

'Efficient service'

The best value and quickest delivery I could find

Thank you for the really great feedback, it is very much appreciated.

Excellent
Feefo Reviews

Steve Cawdery
4 September 2017 08:40

Good fast service

Excellent
Feefo Reviews

Derek Kearns
3 September 2017 17:45

excellent always prompt delivery

Thank you very much for taking the time to leave great feedback.

Good
Feefo Reviews

Paul Miller
3 September 2017 08:53

Good service, product as described.

Thank you for taking the time to review us, it is very much appreciated.

Good service, product as described

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Excellent
Feefo Reviews

Leanne Oxbrough
29 August 2017 21:30

'Quick delivery, great price'

Great price for Devi packages. Super quick delivery; ordered 15:45 and arrived next day 10.00. Although I didn't personally use it, free design/measurement service sounds great too.

Excellent
Feefo Reviews

Lloyd Thomas, Rugby
27 August 2017 08:53

Correct product, good price and arrived next day

That is great, thank you for the review

Excellent
Feefo Reviews

Paul Larkin, Silverstone
21 August 2017 09:20

'Great to do business with'

Very helpful advice over the telephone. Delivery was next day at no extra charge. Very good xperience.

Thank you for the great review of our helpful advice and service, it is very much appreciated. 

Very good product - many helpful features.

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Excellent
Feefo Reviews

Paul Clarkson, Darlington
20 August 2017 11:49

'Superb Service , Price and Technical information.'

Information perfect , Smooth Transaction all first class.

Thank you for the great comments, we appreciate the feedback and the first class review of our service.

Early Days yet but install procedure easier than expected

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Good
Feefo Reviews

Trusted Customer
12 August 2017 09:32

Efficient service

Thank you for taking the time to review our service as efficient, we appreciate your great comments.

Bad
Feefo Reviews

Trusted Customer
26 July 2017 09:15

'Spam'

Keep getting spammed from their website.

Our correspondence allows you to unsubscribe to our emails very easily, however we have done this for you.  
If you have any further problems please just give us a call. 

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