Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 88% | |
| 4 | 10% | |
| 3 | 0% | |
| 2 | 0% | |
| 1 | 2% |
Latest Underfloor Heating UK customer service reviews
Ian Jordan
6 January 2021 23:45
'Awesome customer service. (Thanks!)'
Very good customer service. I bought a heating controller that I could not get to work, so contacted the team and was led through a returns procedure very smoothly and easily.
I was very happy with free postage offered with my order and even more so with free return of the duff unit. I thought this was very generous and I'm more than happy to recommend them and return for repeat orders.
Thank you very much for your really fantastic review of our customer services. The feedback is brilliant to hear.
Aube TH131 Floor Sensing Manual Thermostat
I'm sure it's fine, but mine was DOA, hence a neutral review as I didn't actually get to use it.
Mike Daly
3 January 2021 09:28
'Good product excellent delivery'
Really great delivery of a reliable and well described product
Thank you very much for taking the time to leave fantastic feedback, it is very much appreciated.
DEVIreg Touch Programmable Thermostat (Pure White)
Instructions could be a bit less jargony and more for everyday folk
Peter Rogers
17 December 2020 08:00
'Excellent company to deal with'
Quick delivery, quick and very helpful when I called them to clarify an issue. Very impressed.
Fantastic to hear, thank you very much for your kind words.
DEVIreg Touch Programmable Thermostat (Pure White)
Just what I needed, underfloor heating works again. Wonderful.
Roger Norton
8 December 2020 17:43
They sent the products as ordered, well packaged and fast delivery.
This is great to hear, thank you for taking the time to leave such great feedback.
Trusted Customer
8 December 2020 08:00
'Quick delivery'
Quick delivery of thermostat and exactly what I required.
DEVIreg 535 Programmable Thermostat (White)
Does what is required for the job
Trusted Customer
26 February 2020 19:38
'Replacement thermostat'
Very pleased with the service. Clearly described product which I could see would meet my needs. Well priced and delivered the day after being ordered.
DEVIreg Smart Programmable Thermostat - Polar White
Does the job. Rated at 4 / 5 as the instructions appear to be have been written by someone for who English is not their first language (I think Danfoss is Danish). As a consequence they are not easily understood and the device itself, plus the accompanying App are not as intuitive as we have come to expect.
On the plus side though it was straightforward to install and after a bit of trial and error with the device and App it all works as described.
Jack Madden, Dublin
8 February 2020 07:52
'Would use this site again and would recommend it to friends'
Live chat was good. Website was easy to use. Products arrived on time.
DEVIreg Touch Programmable Thermostat (Pure White)
Product was easy to use once installed by electrician. Instructions are well laid out
Trusted Customer
1 February 2020 06:52
Extremely helpful and approachable. Fast and efficient delivery.
6mm Premium Thermal Substrate Insulation Board 1200 x 600mm
Trusted Customer
1 February 2020 06:29
Did what you promised Purchase working to our satisfaction
Trusted Customer
27 January 2020 18:26
'Greatservice'
My thermostat arrived the next day, great service
Neil Barker, Whitley Bay
29 December 2019 14:05
Both online and telephone information and service was excellent
Thank you very much for the really great review of our service.
Trusted Customer
11 December 2019 11:13
Prompt delivery. Good price
Thank you very much for the great feedback.
DEVI Spare Floor Sensor/Probe Cable 3m
It works
Fraser Harding
9 December 2019 08:31
'Good service'
Always got good prompt services from these folks
Trusted Customer
8 December 2019 17:17
recommend, will use again
DEVI Spare Floor Sensor/Probe Cable 3m
correct item first time, will use again
Colin Jarvis
19 November 2019 06:47
'Great'
Very efficient and fast delivery
Trusted Customer
16 November 2019 12:58
Good price and my thermostat arrived the next day. Would have no hesitation in using them again.
DEVIreg Touch Programmable Thermostat (Pure White)
Good price and my thermostat arrived the next day. Would have no hesitation in using them again.
Trusted Customer
16 November 2019 12:12
'Second to none.'
The service I received was second to none. If the product responds as well once it has been commissioned, I will be over the moon.
DEVIreg Smart Programmable Thermostat - Polar White
Great
DEVImat 200W/m2 DTIF-200 8.80m2 1760W Underfloor Heating Mat
Good quality and easy to install - DIY.
40mm Galvanised Washer & 25mm Screw (Pack of 50)
Great
10mm Premium Thermal Substrate Insulation Board (10m² Kit)
Great
Single Sided Utility Duct Tape (50m)
Very handy
10mm Premium Thermal Substrate Insulation Board 1200 x 600mm
Easy to use
DEVImat 200w/m2 DTIF-200 8.80m2 1715w Underfloor Heating Kit + DEVIreg Smart Thermostat (Polar White)
Great
Trusted Customer
13 November 2019 10:51
excellent information over the phone , good price and spot on delivery
DEVIreg Touch Programmable Thermostat (Pure White)
so much easier to control than the old one
Trusted Customer
11 November 2019 14:50
Dispatched quickly, good prices.
Brilliant, thank you very much for taking the time to leave such a great review.
Harmoni 50 Touchscreen Programmable Thermostat
Good product
Peter Holmes
10 November 2019 16:55
'Received received excellent advice and service'
As normal unqualified people who didn't really quite know what we wanted and we giving excellent advice and very prompt service
Thank you very much for the really great 5 star review of our service and advice.
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
This piece of equipment has done an excellent job
Trusted Customer
9 September 2019 14:41
Easy to order and prompt delivery
Thank you for the great 5 star review of our prompt delivery and service.
DEVIcomfort 100w/m2 DTIR-100 1.0m2 100W Underfloor Heating Kit
I have had Devi underfloor heating for several years. When the bathroom tiles had to be replaced I had no hesitation in choosing Devi as I know the product to be excellent and that if needed the customer service is good.
Valmar Ott
27 August 2019 07:41
Fast reaction, good communication, short delivery time.
Thank you very much for taking the time to leave a great 5 star review of our service.
DEVIreg Smart Programmable Thermostat - Polar White
Using many years without any problems, remote monitoring.
Adrian Parsons, Reading
10 August 2019 08:18
'Prompt service.'
Quick delivery, competitive pricing, good suppliers
Thank you for your great comments about our quick delivery and prompt service.
DEVIreg Touch Programmable Thermostat (Pure White)
Good advice, sent immediately
Rod Dawes
30 July 2019 13:18
'Good bit of kit and easy to install and operate.'
Thermostat controller.
Thank you very much for the fantastic 5 star review.
DEVIreg Touch Programmable Thermostat (Pure White)
Easy to install and operate.
Trusted Customer
17 July 2019 13:27
Very helpful with their advice
Thank you very much for your really great comments.
DEVIreg Touch Programmable Thermostat (Pure White)
Top bananas in always apple pie
Christopher Mcclelland
14 May 2019 10:05
Excellent to deal with and extremely fast delivery.
Fantastic to hear, thank you very much for your review.
DEVIcomfort 150W/m2 DTIR-150 1.5m2 225W Underfloor Heating Mat
Excellent product. Easy to install.
Trusted Customer
22 April 2019 23:33
'Garden room floor heating.'
Bought again from Underfloor Heating. Always great service. Competitive pricing with efficient delivery.
Thank you very much for the really fantastic review of our service we appreciate your great comments.
DEVIcomfort 150W/m2 DTIR-150 7.0m2 1050W Underfloor Heating Mat
Does what it says. Works fine.
Trusted Customer
9 April 2019 09:09
'Underfloor heating not working'
received the information I required. Thanks for your help.
Thank you very much for taking the time to leave great feedback.
DEVIreg Touch Programmable Thermostat (Pure White)
Problem solved! Thanks very much.
Peter England
8 April 2019 08:59
'Excellent'
Swift and Efficient
Thank you for the fantastic comments and 5 star feedback of our service.
Malcolm Calvert
20 March 2019 09:06
The thermostat was delivered exactly to the time scale informed by email. Cannot comment on the product yet, due to be wired by our electrician this weekend.
Thank you very much for taking the time to review our service as excellent, we appreciate your great comments.
Jim Thornton, Wokingham
11 March 2019 08:17
'Great service, very efficient'
Would definitely use Underfloor Heating UK again
Thank you very much for the fantastic review of our service and advice, we appreciate the 5 star feedback.
DEVIreg Smart Programmable Thermostat - Black
Great service, very helpful pre sale advice
Trusted Customer
23 February 2019 21:40
Quick delivery, good price and informative web site
Brilliant to hear, thank you very much for the great review.
Charles Christmas
18 February 2019 15:31
'If only all companies operated like this.....if !'
Having dealt with this company before, I already had a contact name in this firm, who knew of me, found my details and handled the new sale without hindrance.
Thank you Liam......keep up the great work
CFC Electrical
Brilliant to hear, thank you very much for the great review of our efficient service.
DEVIreg Touch Programmable Thermostat (Pure White)
Good quality stock at good prices.....and free delivery!!
Nick Beck
11 February 2019 11:05
Quick, easy and efficient.
Brilliant to hear, thank you very much for the really great review.
eMat Pro 150w/m2 12.0m2 1800w Underfloor Heating Mat
It works. Simple and well made.
Trusted Customer
10 February 2019 08:07
'Fast delivery just to the wrong address.'
I put in a different address for shipping but it was delivered to the billing address.
Thank you for your feedback.
Steve Price
26 January 2019 08:52
Order arrived within 2 days 1st class service.
Brilliant, thank you for the really great review of our service and delivery.
DEVIreg Touch Programmable Thermostat (Pure White)
Simple to set up and use.
Trusted Customer
20 January 2019 11:55
'Very quick delivery'
Very quick delivery.
Thank you very much for taking the time to review us as excellent, we appreciate it very much.
DEVIreg Touch Programmable Thermostat (Pure White)
This item replaced an older unit that had stopped working. Easy to install and use. Very pleased with it.
Trusted Customer
16 December 2018 10:16
'Very good overall service'
Excellent prompt service . Delivery was to Ireland and was good - if not excellent . Could possibly have been delivered a day earlier which would have been helpful but wasn’t a deterrent to using this service again
Thank you very much for your great feedback on our service and delivery.
Trusted Customer
1 December 2018 07:19
'Great experience'
Excellent experience. Very easy. Rapid service with email updates. Delivered next day. Would use again. A really easy purchase
Trusted Customer
28 November 2018 08:07
Easy to set up over the phone, good service and good communication
DEVIreg 535 Programmable Thermostat (White)
it works jus the way I expected it to
Michael Till
20 November 2018 07:39
'Excellent supplier and product'
Very good sales support - always helpful. Excellent p&p and prompt delivery.
New Devireg Touch controller is a vast improvement over original ‘clunky’ device. Is easy to install and set up using instructions and works perfectly.
DEVIreg Touch Programmable Thermostat (Pure White)
Excellent replacement for original. Easy to install and setup and works perfectly. LCD display is a tad on the bright side for my taste, (located in bedroom), even in dimmed mode but soon got used to that.
Alan Wood
13 November 2018 07:42
I would definitely recommend them to others & I would use them should the need arise.
DEVIreg Touch Programmable Thermostat (Pure White)
I needed this product to replace a faulty Devireg controller
Two Ltd
9 November 2018 09:10
Fantastic Service, Quick Delivery. Will use Underfloor Heating UK for all of our underfloor heating projects
Thank you very much for your really great review.
Single Sided Utility Duct Tape (50m)
Excellent Product, Fantastic Value for Maoney
DEVIcomfort 150w/m2 DTIR-150 8.0m2 1200w Underfloor Heating Kit
Excellent Product, Just What We Wanted
DEVIcomfort 150W/m2 DTIR-150 8.0m2 1200W Underfloor Heating Mat
Excellent Product. Fits Our Requirement Perfectly
Gary Stockwell
7 November 2018 17:24
'Very good experience with web site and delivery.'
Delivery very quick and efficient.
That is really fantastic to hear, thank you very much for the great feedback of our website and delivery service.
DEVIreg Touch Programmable Thermostat (Pure White)
Good product. Better than old model thermostat.
Robert Greive
27 October 2018 08:02
The service was prompt and quick
DEVIreg Touch Programmable Thermostat (Pure White)
It has the capability to monitor your heating needs
Peter Tribe, Bradford On Avon
21 October 2018 11:31
'Underfloor Htg UK GOOD; DEVI Reg Touch instructions useless'
Underfloor did extremely well, delivery next day, and they were very helpful when I needed to query the instructions for setting up the DEVIreg Touch underfloor heating timer.
I would not agree with all the statement that this timer is easy to set up.
Many thanks for your comments.
DEVIreg Touch Programmable Thermostat (Pure White)
The instructions included with the timer stop halfway through the process, and you need to download/print at least 30 pages off the internet to figure out how to operate it.
The instructions from Devi also give you touch.devi.com to refer to, and this page does not exist on the internet, and also refers to a web code interface set up via a 'web generated code', and if you try to open it on the net you get a warning 'DANGER do not open' on your screen.
So it would be helpful if Underfloor heating could either include their own instructions for the uninitiated like me, or insist that DEVI produce instructions that are actually correct.
Link for Touch http://heating.danfoss.com/external/flash/virtualstat/DRT_FullLoad.swf
Oksana Romanovska
21 October 2018 06:35
excellent
Thank you for the 5 star service rating.
DEVIcomfort 150W/m2 DTIR-150 10.0m2 1500W Underfloor Heating Mat
happy about everything , will recommended
DEVIreg Touch Programmable Thermostat (Pure White)
easy to control, nice look
Trusted Customer
15 October 2018 16:34
Very good and would definitely recommend.
That is fantastic to hear, thank you very much for the recommendation.
DEVIreg Touch Programmable Thermostat (Pure White)
Cannot comment at the moment about the Thermostat being fitted next week.
Errol Francis
14 October 2018 18:58
Have used these guys twice now. Very responsive. Next day delivery. Efficient and friendly service.
Thank you very much for the great service review.
DEVIreg Touch Programmable Thermostat (Pure White)
One stop shop. o qualms. Very quick and easy to deal with.
Richard Smith, Cheshire
10 October 2018 15:13
'First Class !!!!'
Great service - very knowledgeable staff on the helpline - advised of exactly which item was compatible as a replacement for an obsolete stat, and prices are very competitive too. Also delivery was perfect as arranged. All in all excellent, and will definitely use again.
DEVIreg Touch Programmable Thermostat (Pure White)
Excellent item as recommended by Underfloor Heating as direct replacement for existing obsolete unit (DeviReg550)
DEVIcomfort 100w/m2 DTIR-100 2.0m2 200W Underfloor Heating Mat
Great product at a great price!
Claire Flynn
10 October 2018 07:52
'Excellent see'
Advised on order, part was obsolete but recommended alternative which works perfectly and arrived promptly
DEVIreg Touch Programmable Thermostat (Pure White)
Excellent though requires a bit of patience to set!
Imad Fathallah
9 October 2018 08:36
Helpful and professional
Paul Bentley
29 September 2018 08:35
'Good Service'
Good price and speedy delivery.
DEVIreg Touch Programmable Thermostat (Pure White)
Very easy to install, commission and operate
Trusted Customer
24 September 2018 22:20
'Excellent service'
Excellent service quick and easy. Stock the best products at the best price will definitely order future products from them .Highly recommend them
DEVImat 200W/m2 DTIF-200 6.10m2 1220W Underfloor Heating Mat
The best mat on the market.
DEVIreg Smart Programmable Thermostat - Polar White
Versatile options Excellent
DEVImat 200w/m2 DTIF-200 6.10m2 1210w Underfloor Heating Kit + DEVIreg Smart Thermostat (Polar White)
The best underfloor electric heating mat on the market with a 20 yr guarantee.
Trusted Customer
16 September 2018 07:09
'Very helpful staff'
I was given lots of helpful advice on the phone. The item was dispatched and arrived promptly. A very positive experience.
This is fantastic to hear, thank you very much for your positive feedback.
DEVIreg Touch Programmable Thermostat (Pure White)
Great product - easier to use and programme than the 550.
Trusted Customer
8 September 2018 07:59
'Fantastic service and competitive prices'
The company could not have been more helpful. They offer guaranteed next day delivery but for personal reasons I needed a delayed delivery. The item arrived as requested via DPD the best courier company. Many thanks Underfloor Heating.
You are very welcome, thank you for the great review.
DEVIreg Touch Programmable Thermostat (Pure White)
I am trying this new controller for my heating. So far it is much more simple to program and use. It also looks really good, showing the room temperature.
Raymond F York
6 September 2018 09:29
Professional, efficient service, understood my requirements and fully explained the product.
Brilliant, thank you for the great service review.
DEVIreg Touch Programmable Thermostat (Pure White)
Easy to install and set up. Touch screen an excellent improvement.
Robert Dally
26 August 2018 07:55
'Fantastic Service.'
Fantastic, super fast dispatch and delivery, Perfect.
Thank you very much for your really great review, we appreciate your brilliant comments.
DEVIreg Touch Programmable Thermostat (Pure White)
Item was dispatched same day and delivered the next. It doesn't get any better. It allowed us to get our underfloor heating back on and working the next day. Brilliant.
William Crawford
20 August 2018 12:54
First Class Service, Delivered On Time
Brilliant, thank you for the great feedback of of our service.
Trusted Customer
23 June 2018 19:51
'Efficient Service with helpful advice'
Excellent technical support information and I did not have to wait long on the phone to speak to an adviser
Fantastic to hear, thank you for the great feedback.
Martin Breen, Dublin, Ireland
7 June 2018 11:33
'Fantastic product, fantastic people to deal with.'
My original query was answered very quickly and the follow up supply of goods was equally excellent. Great customer service.
Fantastic, thank you for the great review of our service.
DEVIcomfort 100w/m2 DTIR-100 3.0m2 300W Underfloor Heating Kit
This product did the job it was intended for - easy to install and use.
DEVIcomfort 100w/m2 DTIR-100 3.0m2 300W Underfloor Heating Mat
an easy choice for the floor i needed heated
Single Sided Utility Duct Tape (50m)
Simple, quick & easy to use -
DEVIreg Touch Programmable Thermostat (Pure White)
A fantastic little piece of equipment - easy to install, easy to follow instructions.
Superspray Adhesive for Matting (500ml)
Quick, simple & easy to use - a great help to do the job
Bruce Shearman
24 May 2018 12:33
'Reducing installation information is not a good idea!'
Your service was quick and efficient. My concern was with the DEVI product information and installation information. I have previously fitted a DEVI mat however the installation information was minimal and no explanation given for the pack content. Fortunately I remembered most of the installation steps. The one that I didn't was answered by DEVI customer help. My point is that the product is good but the installation information is poor as is the online information. If DEVI ask you can feed back this information to them.
Regards
B.S.Shearman
DEVIcomfort 100w/m2 DTIR-100 2.5m2 250W Underfloor Heating Kit
As in section 1 lack of installation information.
Single Sided Utility Duct Tape (50m)
No information about the use of this!
DEVIcomfort 100w/m2 DTIR-100 2.5m2 250W Underfloor Heating Mat
Mat does not appear to be as sticky as a previous product
Superspray Adhesive for Matting (500ml)
Maybe this was because the mat was not so sticky!?
DEVIreg Touch Programmable Thermostat (Pure White)
As before poor/minimal installation information
Roger Best
6 May 2018 20:40
'Service excellent!'
Ordered on the phone, had good advice and service. Not yet installed, but all looks good to me.
Matthew Game
30 April 2018 14:42
'Good company to do business with'
Great service from first phone call to receiving product. Customer sales team very good knowledge of products , delivery service very good also.
Elements eStat763 7 Day Programmable Thermostat Switchable Sensing
Floor stat does what it is required to do, programming options a little awkward, could be more user friendly.
Trusted Customer
18 April 2018 08:51
'Great Underfloor Electric products'
Prompt delivery, excellent product.
SmartMat 200w/m2 3.0m2 600w Underfloor Heating Mat
Sticky mats, easy to install
Michael Savage
12 April 2018 19:40
Very helpful, knowledgeable staff. Excellent value. Very fast delivery.
Trusted Customer
9 April 2018 15:05
A quick and efficient service could not have been better with a competitive price
Alan House
26 March 2018 07:45
The web site is easy to understand, and they delivered on time. The parcel was left where I asked it to be left
DEVIcomfort 100w/m2 DTIR-100 3.0m2 300W Underfloor Heating Kit
I’ve always used Devi, as I think it’s the best on the market
Trusted Customer
19 March 2018 16:40
'Good service'
Very happy with website, value and fast delivery time.
David Stead
19 March 2018 16:22
They had a informative ,easy to use website and delivery time was excellent.
DEVIreg 530 Floor Sensing Manual Thermostat
Just what I expected it to be.
Andrew Keeler
19 March 2018 10:23
'QUICK AND EFFICIENT'
VERY QUICK AND EFFICIENT SERVICE WILL USE AGAIN
DEVIreg Touch Programmable Thermostat (Pure White)
CONTROLLER VERY GOOD AND GOOD PRICE
Trusted Customer
19 March 2018 09:55
Helpful
Trusted Customer
19 March 2018 07:17
'All you want ..,'
Excellent service. Quick and easy to deal with.
Jocelyn Leigh Barrett
11 March 2018 08:30
'Fantastic service. Excellent product'
Fast and efficient. Arrived in 2 days
DEVIreg Touch Programmable Thermostat (Pure White)
Excellent website. Quick and easy to order
Kristofer Lopes
11 March 2018 07:10
'Wonderful salesman!'
Wonderful salesman.
Kevin Rogers
5 March 2018 10:27
excellent service and advice
Douglas Hyatt
4 March 2018 07:19
'Very quick delivery.'
Lovely stuff. If I had more floors to heat I would be using these guys again.
DEVI Spare Floor Sensor/Probe Cable 3m
Trusted Customer
25 February 2018 10:45
Good customer service to a non electrician
Nick Hepher
25 February 2018 07:17
'Top people'
First class on price and delivery. Highly recommended
DEVIcomfort 150w/m2 DTIR-150 3.0m2 450w Underfloor Heating Kit
Simply the best u/f heating solution around
DEVIcomfort 150W/m2 DTIR-150 3.0m2 450W Underfloor Heating Mat
What’s not to like? Quality, price and delivery all good