Underfloor Heating UK - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 89% | |
| 4 | 9% | |
| 3 | 1% | |
| 2 | 0% | |
| 1 | 1% |
Latest Underfloor Heating UK customer service reviews
Trusted Customer
23 October 2024 07:57
very good delivery service
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
DEVIreg 132 Floor & Air Sensing Manual Thermostat
very pleased with purchase
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to element Shop.
Trusted Customer
18 October 2024 08:39
'Easy experience,'
Fast delivery, easy web site, all straight forward
On behalf of all of us at element Shop, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
I bought the same previous thermostat 15 years ago TH1 32F and the only reason to change is the back up battery has stopped holding its charge. Easy install, Simple, and the main front can be unclipped so that you can programme it .So overall a very good product. No issues.
It is great to hear the Aube TH232 is a suitable replacement for your previous thermostat. Thank you for choosing element Shop.
Trusted Customer
9 October 2024 12:24
'Highly recommended'
Great service, ordered the DEVIreg Touch in the afternoon and it was delivered the following morning.
Thank you for your positive feedback. We appreciate your business with us.
DEVIreg Touch Thermostat - Pure White
Bought the DEVIreg Touch to replace an older 550. Although the old controller appeared to be working, the floor was not heating up.
It was easy to swap the old for the new, the black plates are identical sizes / fixings, you just have be aware the connections are in a different sequence.
Really pleased with the service from Underfloor Heating UK, I ordered in the afternoon and it was delivered the following morning.
The new controller is much easier to initialise and to program, so highly recommended.
It's great to hear the DEVIreg Touch is a suitable replacement for your system. Thanks so much for sharing your experience with us. We hope to see you again soon.
Simon Fey
8 October 2024 14:25
no problems
Fantastic to hear, thank you very much for the really great review.
DEVIreg Touch Thermostat - Pure White
no problems
Trusted Customer
6 October 2024 06:17
'Excellent online ordering experience.'
Superb service from Underfloor Heating - ordered online, seamless experience. Given it was an overseas (EU order), I anticipated some delays but actually my order was delivered earlier than anticipated by FedEx..
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Underfloor Heating.
James Hiatt
5 October 2024 21:23
'Great service'
Good prices and painless purchasing and delivery process. Great service.
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
Easy to install, liked the design and it was easy to set up using the comprehensive user manual supplied with the unit.
We appreciate you leaving a 5 star review on your new Aube TH232 thermostat. The team at elementShop is thrilled you’re happy with your recent purchase.
Trusted Customer
26 September 2024 07:25
Excellent service
Thank you for your positive feedback. We appreciate your business with us.
Trusted Customer
23 September 2024 08:50
Great prompt service
We're happy to see that you had a 5-Star experience with Heater Shop. Thanks for sharing.
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
Arrived next day after order. Installed and working a treat.
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Underfloor Heating UK.
ian Graham, Isle of Harris
21 September 2024 18:51
Service was good.
Thank you so much for your positive rating for your recent purchase from Underfloor Heating UK.
Trusted Customer
18 September 2024 14:01
'Pensioner viewpoint.'
Order for Controller arrived, and, so far is working.
Thank you so much for your positive rating for your recent purchase from Heater Shop.
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
Fitted, and so far working ok.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.