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Underfloor Heating UK - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

Feefo ReviewsClick to view our independent Feefo review profile

4.999% Positive (515 reviews)

Ratings based on data collected by third party reviewing platform.

5
90%
4
9%
3
0%
2
0%
1
1%

Latest Underfloor Heating UK customer service reviews

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Excellent

Trusted Customer
5 December 2023 09:10

'Heating programmers'

Hi
I phoned company as wasn’t sure which programmable I needed and as mine was about 8/10 years old.
I was a pleasure to speak to someone who was able to advise me and was helpful and polite ( which is unusual for this day and age) so nice.
Went through how to order , I ordered on line on Friday arrived Monday brillent service all round.
Would recommend

Thank you so much for taking the time to share your experience with Heater Shop. We take pride in knowing our customers are happy with their ordering experience.

Was easy to fit and up and runing well.
Lovely small neat programmer

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Excellent

stephen curtis
12 November 2023 10:04

'Exceptional service and product exactly as described.'

Ordered new underfloor heating thermostat on a tuesday afternoon and it was delivered by parcelforce the next day at 10 15 am. Brilliant service and the thermostat is now fitted by electrician and working well.

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

good product as described on information.

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Excellent

HOWARD BUTLER
4 November 2023 12:22

Supplied the required part and delivered it quickly

Fantastic to hear, thank you very much for the really great review.

First class service and prompt delivery

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Excellent

Lukasz, London
4 November 2023 08:46

Great service. Extremely fast delivery! Highly recommended
I’ll be using again for future projects many thanks

We're happy to see that you had a 5-Star experience with Heater Shop. Thanks for sharing.

Good stuff easy to work with !

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Good product. Simple to use.

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Excellent

David Watts
2 November 2023 11:14

'Excellent thermostat'

Immediate delivery of a first-class thermostat

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Excellent clear functions

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Excellent

David Ide, Poole, Dorset
29 October 2023 23:57

'No 1 for service.'

Phoned customer services enquiring about the product ,was promptly answered and was given a reply straight away. Ordered the item which was delivered the next day, as promised for free. That is service at its best.

We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.

The product was as I expected.

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Excellent

Trusted Customer
11 October 2023 10:34

Very quick delivery

Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Heater Shop.

Excellent

Trusted Customer
27 September 2023 07:36

Easy online order process & fast delivery.

Thank you so much for taking the time to share your experience with Heater Shop. We take pride in knowing our customers are happy with their ordering experience.

Excellent

Trusted Customer
21 September 2023 07:22

Sent product out next day

Thanks so much for sharing your experience with us. We hope to see you again soon.

Good

Dave Howard
9 September 2023 09:01

'Generally good, but instructions lacking.'

Generally good, answered 2 email queries very quickly which allowed me to order.
Received my order very quickly with free delivery which is always a service I look for, however although your provider provide a tracker it is not very good and I could not plan my day. As a ref for you I recently used Ikea, who's tracking is second to none.
After opening the Stat, it looks good, but after looking at the used installation instructions I found them lacking, and had to go online to down load more comprehensive instructions.

Thank you for taking the time to leave a review.
We appreciate your kind comments and also the feedback regarding the delivery. We use third party couriers that do have tracking available. I can only apologise if this was not available for your delivery.
We will share this with the team to let them know how we are doing.

Good, but tracking limited, and instructions lacking.

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