Underfloor Heating UK - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
5 | 90% | |
4 | 9% | |
3 | 0% | |
2 | 0% | |
1 | 1% |
Latest Underfloor Heating UK customer service reviews
Trusted Customer
5 December 2023 09:10
'Heating programmers'
Hi
I phoned company as wasn’t sure which programmable I needed and as mine was about 8/10 years old.
I was a pleasure to speak to someone who was able to advise me and was helpful and polite ( which is unusual for this day and age) so nice.
Went through how to order , I ordered on line on Friday arrived Monday brillent service all round.
Would recommend
Thank you so much for taking the time to share your experience with Heater Shop. We take pride in knowing our customers are happy with their ordering experience.
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
Was easy to fit and up and runing well.
Lovely small neat programmer
stephen curtis
12 November 2023 10:04
'Exceptional service and product exactly as described.'
Ordered new underfloor heating thermostat on a tuesday afternoon and it was delivered by parcelforce the next day at 10 15 am. Brilliant service and the thermostat is now fitted by electrician and working well.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
good product as described on information.
HOWARD BUTLER
4 November 2023 12:22
Supplied the required part and delivered it quickly
Fantastic to hear, thank you very much for the really great review.
DEVIreg 532 Floor & Air Sensing Manual Thermostat
First class service and prompt delivery
Lukasz, London
4 November 2023 08:46
Great service. Extremely fast delivery! Highly recommended
I’ll be using again for future projects many thanks
We're happy to see that you had a 5-Star experience with Heater Shop. Thanks for sharing.
Dural Durabase CI-FH Decoupling Mat for 15 SQM (15x1m Roll)
Good stuff easy to work with !
Harmoni - SmartFlex Under Tile Loose Laid Cable, 600W
Good product. Simple to use.
David Watts
2 November 2023 11:14
'Excellent thermostat'
Immediate delivery of a first-class thermostat
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Aube TH232 7 Day Programmable Thermostat - Digital A/F/AF
Excellent clear functions
David Ide, Poole, Dorset
29 October 2023 23:57
'No 1 for service.'
Phoned customer services enquiring about the product ,was promptly answered and was given a reply straight away. Ordered the item which was delivered the next day, as promised for free. That is service at its best.
We can’t thank you enough for the kind words about our products and services. Your review means a lot to us and lets us know we’re on the right track.
10mm Premium Thermal Substrate Insulation Board PCS Delta Board 1200mm x 600mm
The product was as I expected.
Trusted Customer
11 October 2023 10:34
Very quick delivery
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to Heater Shop.
Trusted Customer
27 September 2023 07:36
Easy online order process & fast delivery.
Thank you so much for taking the time to share your experience with Heater Shop. We take pride in knowing our customers are happy with their ordering experience.
Trusted Customer
21 September 2023 07:22
Sent product out next day
Thanks so much for sharing your experience with us. We hope to see you again soon.
Dave Howard
9 September 2023 09:01
'Generally good, but instructions lacking.'
Generally good, answered 2 email queries very quickly which allowed me to order.
Received my order very quickly with free delivery which is always a service I look for, however although your provider provide a tracker it is not very good and I could not plan my day. As a ref for you I recently used Ikea, who's tracking is second to none.
After opening the Stat, it looks good, but after looking at the used installation instructions I found them lacking, and had to go online to down load more comprehensive instructions.
Thank you for taking the time to leave a review.
We appreciate your kind comments and also the feedback regarding the delivery. We use third party couriers that do have tracking available. I can only apologise if this was not available for your delivery.
We will share this with the team to let them know how we are doing.
DEVIreg Touch Thermostat - Pure White
Good, but tracking limited, and instructions lacking.