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Underfloor Heating UK - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

Feefo ReviewsClick to view our independent Feefo review profile

4.999% Positive (501 reviews)

Ratings based on data collected by third party reviewing platform.


Latest Underfloor Heating UK customer service reviews

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Page 4 of 51

Trusted Customer
11 January 2023 07:54

'Great service at good price'

Competitive price and quick delivery. Website easy to navigate but not clear from item description exactly what was included in box with heating mat so I ended up ordering extra conduit that I didn’t need. Would definitely buy from them again but might phone to check details first.

Your feedback is important to us, and we are always striving to improve the quality of our services. We appreciate your support and will certainly look into improving product information on our website to make things easier to navigate.

Really easy to use and looks good!

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Julian Crowe
5 January 2023 10:31

'Very efficient operation'

Dispatched thermostat very quickly

Great to hear, thank you very much for your positive review.

Great piece of electronic wizardry

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Trusted Customer
23 December 2022 07:51

'All round good!'

Knowledgeable staff who helped me pre-sale. Easy to order online & good service having placed the order. Arrived as scheduled.

Thank you for the feedback of our service, we appreciate the great comments.

Exact replacement of a unit which had been in place for 15 years.

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Mike Hodgson, LYTHAM ST. ANNES
21 December 2022 15:07

Excellent efficient service, fast delivery - reasonable price - yes would recomend them and use them again

Brilliant to hear, thank you very much for taking the time to leave such great feedback.

Excellent product, easy to use

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norman henry wright, farnborough
3 December 2022 11:52

'Some what unhappy.'

The purchase was easy and delivery was good, Only problem is trying to find somebody or company to fit it, I would have thought that Underfloorheating would have put me in touch somebody.

Thank you for taking the time to leave feedback.
The Devireg thermostats are quite simple to fit and there are no specific installers to be recommended, any local electrician can do this for you. We are an online retailer and deliver nationwide so do not have enough local knowledge for each and every customer.


Trusted Customer
30 November 2022 15:23

Informative and helpful

Good Improvement on old model

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Brook Hartfield
22 November 2022 18:47

'Very good service'

The website was easy to use. My item came quickly and I was kept informed.


Padraig Corkery
21 November 2022 13:09

They had the item I needed , navigting site was easy and delivery was amazingly fast . Thank you .

Exactly what I was looking for as replacement parts can be difficult to source . Spot on .

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Trusted Customer
14 November 2022 12:09

'Excellent, speedy'

Excellent service, super quick delivery & great customer service - issue with courier/lost item dealt with immediately and kept us informed all the way


Trusted Customer
10 November 2022 17:34

'Excellent service'

Excellent service and delivery